Ok, here are the prelims:
I have had AT&T services for over 20 years.
I pay about $140 a month to AT&T for these services.
A few months ago I saw that AT&T raised my DSL price from $30 to $33. I personally think that DSL/internet service is worth about $25 to me.
So at that time I went on to their website and tried to get my price lowered. Currently DSL is being offered for $14.95. AT&T makes it a little hard for a customer to make contact with them for help. I finally got around to making a serious effort to work out this issue.
In the first place, I had to go through 4 different customer service reps to get help. I explained to “Maurice” that I was a long term, multi service using customer and that I would like to have my DSL cost reduced. Well, I was told that only bundlers getting U-Verse service qualify for the $14.95 price. I asked if there was a supervisor that I could speak to and “Maurice” said “Yes, but he will tell you the same thing”.
After a couple more minutes of chit chat, “Maurice ” told me that what he could do for me was to give me a $5 a month credit, lowering my DSL to $28. With no other options, that’s what I accepted.
I’m not happy with AT&T
“We Don’t Care. We’re the Phone Company. We Don’t Have To”